The buyer can file a dispute directly with the merchant or on PayPal's Resolution Center. You can argue with this dispute until you’re blue in the face, but what good will it do you?The first step to dealing with a dispute is to ask the customer for a photo of the product so you can understand what exactly the issue is. In the event that the dispute isn’t resolved within the 20 day period, your customer can escalate it to a claim on the PayPal Resolution Center. This system will highlight any areas of concern, but it’s ultimately up to you to review these orders and determine whether or not they are actually fraudulent.While much of what you’ll deal with in terms of disputes, claims, and chargebacks will be legitimate, it’s good to be aware that sometimes does fraud happen. When it is the case that you have less control over the condition of the merchandise and the shipment aspect of the products you are selling because they are manufactured and sent from third party suppliers. Failing to do so can put a freeze on your revenue or get your account shut down. and clearly explaining what customers should expect when they order a product from your store are excellent ways to minimize disputes, claims, and chargebacks on PayPal. The amount of money PayPal freezes, in turn, will often increase if you are getting a lot of chargebacks. Being that PayPal is a between third party businesses and their customers every day, they have a lot of liability. Keep in mind that once the dispute becomes a claim, you are no longer able to communicate directly with the customer. Maybe he says the product arrived in a different color or size than depicted on your site. This might happen, for instance, if she received the wrong product, the item came but is significantly different from the way it was described online, or the item ordered never arrived at all. Note that it will close automatically after 20 days. These tips can help minimize your risk of encountering fraudulent transactions.First of all, pay attention to where you’re shipping. If the seller doesn’t respond, the claim will automatically close in the buyer’s favor, and a full refund will be issued. In order to understand how to deal with a chargeback on PayPal let’s first look at each of these components (dispute, claim, chargeback) individually. To help you handle disputes or other customer issues when dropshipping, we’ve created some , which you can use to deal with difficult situations without manually writing emails for each.You have a window of opportunity to work out the PayPal dispute with the customer before it gets escalated to claim status where it will be taken up with the PayPal Resolution Center.Before we continue, let’s quickly discuss the PayPal Resolution Center. Chargebacks on PayPal are especially a concern to dropshippers because there are multiple steps to the shipping process, and shipping times are generally lengthier than they are with other types of ecommerce. Press question mark to learn the rest of the keyboard shortcuts Do I get my money back with no further issues? This is where having If the product clearly does vary significantly from what your site shows, your best option is to apologize (remember, the customer is always right!). If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim. It might include one with lots of numbers and letters (no actual words or names), or one that Finally, a request for a change of address should also be cause for concern. While it’s fine to ship internationally, be aware of which countries are high-risk for ecommerce fraud. I sent the item for $117.50, and then I requested 42.00 dollars for shipping.