We will also refund the cost of the Doctor’s note on valid Refund Application.means a pre-existing medical condition that You were aware of at the time You made the Booking that would not normally preclude You from participation and use of the Booking.means a complication of pregnancy You were unaware of at the time of the Booking and which results in You being unable to use, participate in or attend at the Booked Event.means Your death any time prior to the Booked Event or the death of an Immediate Family member or any person(s) in the Group due to attend the event with you, up to 4 weeks prior to the date of the Booked Event.means Unexpected disruption or failure of the public transport network which You could not have reasonably been aware of before the date of the Booked Event.means the cancellation of flight(s) which You were unaware of before the date of the Booked Event.means in the 24 hours prior to the Booked Event, the mechanical breakdown, accident, fire or theft of a vehicle taking You to the Booked Event.means a summons for You to attend Jury Service which takes place over the date of the Booked Event of which You were unaware at the time of making the Booking.means You are summoned to appear as a witness in court proceedings on the day of the Booked Event of which You were unaware of the time of making the Booking.means a Burglary, Fire, Malicious Damage or Flood at Your private residence up to 48 hours immediately before the Booked Event.means You as a member of the Armed Forces, Reserve Armed Forces or Emergency Services are recalled to work or duty on the date of the Booked Event or are posted overseas and as a result cannot attend the Booked Event.means weather where a Government Agency has issued warnings not to travel which entirely prevents You attending or reaching the Booked Event.Means a requirement to move address imposed on You by Your employer, unknown to You at the date of Booking. What is Ticketek's refund & exchange policy? "The current circumstances are unprecedented and Fair Trading is working with state and federal consumer protection agencies to provide ongoing advice to consumers," the spokesperson tells CHOICE. "If an event has not been cancelled and you decide to not go, you're not entitled to a refund through Australian Consumer Law.That means if you plan not to attend for fear of the virus, or because you're sick yourself, you'd only get a refund if your ticket is resold.But that may be further than other event producers are willing to go. Change My Location
Please provide us with your bank accounts details "Although we are not obliged to provide an automatic refund, we are hosting a resale service via the Dark Mofo website for Bon Iver ticket holders who no longer wish to attend, and tickets successfully sold will be refunded. "Live Performance Australia, the peak body for Australia's live performance industry, has told its members (such as Ticketek) that they should provide refunds for people who are required to self-isolate, but there's no guarantee that all members will comply.Ticketek has a clause in its terms and conditions (known as a force majeure clause) saying that ticket holders are not guaranteed a refund if people are unable to attend due to the outbreak of disease, but Consumer Action Law Centre CEO Gerard Brody has advised ticket holders to demand a refund in any event, since big ticketing companies like Ticketek are members of Live Performance Australia, which has advised its members to provide refunds. You do not need to contact us. "The only Dark Mofo tickets sold to date are for the Bon Iver concerts on June 12 and 13, which are single events under the marquee of Dark Mofo. Not all tickets are applicable to sell on Ticketek Marketplace.After considering the above, if you would still like to submit a request for a refund or exchange please submit a request Generally, incorrect purchases or a change in your ability to attend the event will not be approved.You must provide the following details for your request to be reviewed:Your request will not be considered without the above. They will consider these circumstances and have no obligation whatsoever to provide a refund. So far, Australian Grand Prix Corporation chief executive Andrew Westacott has said that refunds will be forthcoming for the cancelled Formula One event in Melbourne. CHOICE contacted Dark Mofo media spokesperson Rebecca Fitzgibbon today and received this reply. If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund. "The refund policy is the same whether we have coronavirus or not: people will get a refund in the event a show is cancelled," a spokesperson for the Melbo… The current circumstances are unprecedented and Fair Trading is working with consumer protection agencies to provide ongoing advice to consumersAnd Consumer Affairs Victoria media adviser Anna Basil-Jones tells us "if an event is unable to go ahead due to COVID-19, consumers are entitled to a refund for any services not provided". Check out Ticketek Marketplace After considering the above, if you would still like to submit a request for a refund or exchange please submit a request here . We sincerely appreciate your patience. Even if you don't receive this information, you will still receive a refund.Tickets purchased by credit or debit card will be refunded in full including ticket insurance premium and refundable ticket purchase, if relevant, and patrons do not need to take any action. Cookies need to be enabled. Cookies need to be enabled In order to access the website your browser must be cookie enabled. Our home page is now matched to your region so you get to see what's on near you. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the “Site”).Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Submission does not infer approval and we are unable to guarantee your request will be successful.We will get back to you as quickly as possible, if you don't hear back from us prior to your event you may wish to make other arrangements.